Last night sucked on many levels. The first being that NO ONE showed up for their 4:00 shift, so me and one other server were on and taking tables. We each had 5 tables, and slowly other servers started showing up for their shifts. That just got the night off to a rocky start. And Regional GM and Corporate Server Lady (the one that I love) were in the building, just adding to the stress of the shift. At one point, I was double-sat, and the hostesses were freaking out about where to put people, so I told them to seat me again...big mistake! I gave that table pretty bad service, and I'm sorry, but unfortunately, it does happen.
So, during this clusterfuck of weeds, I dropped off a beer to a table, but I was also dropping things off for other tables, so when I set it down, I just turned to hand something to the other table. I don't know, really. All I do know is that the RGM pulled me to the host stand three or so minutes later to tell me that I dropped the beer on this table, and he alluded to the fact that the table was pissed. I went over, apologized, and told them...Evidently, I set the beer on something so it wasn't level...it happens. I tell them that I had no idea it fell over, or I would have helped them, yadda, yadda. Meanwhile, RGM takes off both their appetizers and the beers. I couldn't believe they were so angry. In addition, I just assumed that my RGM had brought the man another beer, so I stopped at the table to ask if they were okay. He seemed to be finished his meal, so I offered to take his plate. The man just looks at the frothy beer sitting on his table and said, "Uh, yeah, can I get a beer." "OMG, I'm so sorry, I thought he was bringing one for you!" At this point, I'm pissed, I think my table is pissed, and my RGM is definitely pissed. So, I go to take the man's plate, and he tells me that he's not finished. I was so confused and still in the weeds, I put the plate down and immediately brought him his beer. After a couple minutes, he pulled me to the side and told me that he wasn't angry, he just needed napkins and a beer. I felt like such an asshole! And I was really pissed at my RGM for making me feel like the table was utterly irate. It just changes everything. I probably could have been able to relax more if I knew they were okay...Operation Communication. Ugh.
The title of this post stems from the list of "No's" that I'm constructing. Hopefully, in the next few weeks this will change. I think the two big-wigs are trying to implement some morale boosting techniques, which makes me a happy girl.
Anyway, welcome to the House of No:
- No free food.
- No extra tables (unless in a closing situation)
- No breaks on Sat/Sun
- No drinks to-go
- No to-go (unless you pay full price and are not working)
- No smoking
- No parking near any entrances
- No coming in the back door
- No boys can wear earrings
- No colored hair-bands
- No eating on the fly
- No "money shifts" only (even if you're a 'senior server')
The list will continue, for sure. I'm gonna stop venting so I'm actually in a good mood for my shift tonight!